Posts Tagged ‘scrum master’

How to Increase Software Developer Productivity

March 2, 2013

Is your organisation:

  • Wanting to get more out of your Software Developers?
  • Wanting to increase RoI?
  • Spending too much money fixing bugs?
  • Development team not releasing business value fast enough?
  • Maybe your a software developer and you want to lift your game to the next level?

If any of these points are of concern to you… read on.

There are many things we can do to lift a software developers productivity and thus the total output of The Development Team. I’m going to address some quick and cheap wins, followed by items that may take a little longer to implement, but non the less, will in many cases provide even greater results.

What ever it takes to remove friction and empower your software developers to work with the least amount of interruptions, do it.
Allow them to create a space that they love working in. I know when I work from home my days are far more productive than when working for a company that insists on cramming as many workers around you into a small space as possible. Chitter chatter from behind, both sides and in front of you will not help one get their mind into a state of deep thought easily.

I have included thoughts from Nicholas C. Zakas post to re-iterate the common fallacies uttered by non-engineers.

  • I don’t understand why this is such a big deal. Isn’t it just a few lines of code? (Technically, everything is a few lines of code. That doesn’t make it easy or simple.)
  • {insert name here} says it can be done in a couple of days. (That’s because {insert name here} already has perfect knowledge of the solution. I don’t, I need to learn it first.)
  • What can we do to make this go faster? Do you need more engineers? (Throwing more engineers at a problem frequently makes it worse. The only way to get something built faster is to build a smaller thing.)

Screen real estate

When writing code, a software developers work requires a lot of time spent deep in thought. Holding multiple layers of complexity within immediately accessible memory.
One of the big wins I’ve found that helps with continuity, is maximising your screen real estate.
I’ve now moved up to 3 x 27″ 2560×1440 IPS flat panels. These are absolutely gorgeous to look at/work with.
Software development generally requires a large number of applications to be running at any one time.
For example in any average session for me, I generally have somewhere around 30 windows open.
The more screen real estate a developer has, the less he/she has to fossick around for what he/she needs and switch between them.
Also, the less brain cycles he/she has to spend locating that next running application, means the more cycles you have in order to do real work.
So, the less gap there is switching between say one code editor and another, the easier it is for a developer to keep the big picture in memory.
We’re looking at:

  1. physical screen size
  2. total pixel count

The greater real estate available (physical screen size and pixel count) the more information you can have instant access to, which means:

  • less waiting
  • less memory loss
  • less time spent rebuilding structures in your head
  • greater continuity

Which then gives your organisation and developers:

  • greater productivity
  • greater RoI

These screens are cheaper than many realise. I set these up 4 months ago. They continue to drop in price.

  1. FSM-270YG 27″ PC Monitor LED S-IPS WIDE 2560×1440 16:9 WQHD DVI-D $470.98 NZD
  2. [QH270-IPSMS] Achieva ShiMian HDMI DVI D-Sub 27″ LG LED 2560×1440 $565.05 NZD
  3. [QH270-IPSMS] Achieva ShiMian HDMI DVI D-Sub 27″ LG LED 2560×1440 $565.05 NZD

It’s just simply not worth not to upgrading to these types of panels.

korean monitors

In this setup, I’m running Linux Mint Maya. Besides the IPS panels, I’m using the following hardware.

  • Video card: 1 x Gigabyte GV-N650OC-2GI GTX 650 PCIE
  • PSU: 1200w Corsair AX1200 (Corsair AX means no more PSU troubles (7 yr warranty))
  • CPU: Intel Core i7 3820 3.60GHz (2011)
  • Mobo: Asus P9X79
  • HDD: 1TB Western Digital WD10EZEX Caviar Blue
  • RAM: Corsair 16GB (2x8GB) Vengeance Performance Memory Module DDR3 1600MHz

One of the ShiMian panels is using the VGA port on the video card as the FSM-270YG only supports DVI.
The other ShiMian and the FSM-270YG are hooked up to the 2 DVI-D (dual link) ports on the video card. The two panels feeding on the dual link are obviously a lot clearer than the panel feeding on the VGA. Also I can reduce the size of the text considerably giving me greater clarity while reading, while enabling me to fit a lot more information on the screens.

With this development box, I’m never left waiting for the machine to catchup with my thought process.
So don’t skimp on hardware. It just doesn’t make sense any way you look at it.

Machine Speed

The same goes for your machine speed. If you have to wait for your machine to do what you’ve commanded it to do and at the same time try and keep a complex application structure in your head, the likelihood of loosing part of that picture increases. Plus your brain has to work harder to hold the image in memory while your trying to maintain continuity of thought. Again using precious cycles for something that shouldn’t be required rather than on the essential work. When a developer looses part of this picture, they have to rebuild it again when the machine finishes executing the last command given. This is re-work that should not be necessary.

An interesting observation from Joel Spolsky:

“The longer it takes to task switch, the bigger the penalty you pay for multitasking.
OK, back to the more interesting topic of managing humans, not CPUs. The trick here is that when you manage programmers, specifically, task switches take a really, really, really long time. That’s because programming is the kind of task where you have to keep a lot of things in your head at once. The more things you remember at once, the more productive you are at programming. A programmer coding at full throttle is keeping zillions of things in their head at once: everything from names of variables, data structures, important APIs, the names of utility functions that they wrote and call a lot, even the name of the subdirectory where they store their source code. If you send that programmer to Crete for a three week vacation, they will forget it all. The human brain seems to move it out of short-term RAM and swaps it out onto a backup tape where it takes forever to retrieve.”

Many of my posts so far have been focused on productivity enhancements. Essentially increasing RoI. This list will continue to grow.

Coding Standards and Guidelines

Agreeing on a set of Coding Standards and Guidelines and policing them (generally by way of code reviews and check-in commit scripts) means software developers get to spend less time thinking about things that they don’t need to and get to throw more time at the real problems.

For example:

Better Tooling

Improving tool sets has huge gains in productivity. In most cases many of the best tools are free. Moving from the likes of non distributed source control systems to best of bread distributed.

There are many more that should be considered.

Wiki

Implementing an excellent Wiki that is easy to use. I’ve put a few wiki’s in place now and have used even more. My current pick of the bunch would have to be Atlassians Confluence. I’ve installed this on a local server and also migrated the instance to their cloud. There are varying plans and all very reasonably priced with excellent support. If the wiki you’re planning on using is not as intuitive as it could be, developers just wont use it. So don’t settle for anything less.

Improving Processes

Code Reviews

Also a very important step in all successful development teams and often a discipline that must be satisfied as part of Scrums Definition of Done (DoD). What this gives us is high quality designs and code, conforming to the coding standards. This reduces defects, duplicate code (DRY) and enforces easily readable code as the reviewer has to understand it. Saves a lot of money in re-work.

Cost of Change

Scott Amblers Cost of change curve

Definition of Done (DoD)

Get The Team together and decide on what it means to have each Product Backlog Item that’s pulled into the Sprint Done.
Here’s an example of a DoD that one of my previous Development Teams compiled:

Definition of Done

What does Done actually mean?

Come Sprint Review on the last day of the Sprint, everyone knows what it means to be done. There is no “well I thought it was Done because I’ve written the code for it, but it’s not tested yet”.

Continuous Integration (CI)

There are many tools and ways to implement CI. What does CI give you? Visibility of code quality, adherence to standards, reports on cyclomatic complexity, predictability and quite a number of other positive side effects. You’ll know as soon as the code fails to build and/or your fast running tests (unit tests) fail. This means The Development Team don’t keep writing code on top of faulty code, thus reducing technical debt by not having to undo changes on changes later down the track.
I’ve used a number of these tools and have carried out extensive research and evaluation spikes on a number of the most popular offerings. In order of preference, the following are my candidates.

  1. Jenkins (free and open source, with a great community)
  2. TeamCity
  3. Atlassian Bamboo

Release Plans

Make sure you have these. This will reduce confusion and provide a clear definition of the steps involved to get your software out the door. This will reduce the likelihood of screwing up a release and re-work being required. You’ll definitely need one of these for the next item.

Here’s an example of a release notes guideline I wrote for one of the previous companies I worked for.

release notes

Continuous Deployment

If using Scrum, The Scrum Team will be forecasting a potentially releasable Increment (the sum of all the Product Backlog items completed during a Sprint and all previous Sprints).
You may decide to actually release this. When you do, you can look at the possibility of automating this deployment. Thus reducing the workload of the release manager or who ever usually deploys (often The Development Team in a Scrum environment). This has the added benefit of consistency, predictability, reliability and of course happy customers. I’ve also been through this process of research and evaluation on the tools available and the techniques to implement.

Here’s a good podcast that got me started. I’ve got a collection of other resources if you need them and can offer you my experience in this process. Just leave a comment.

Implement Scrum (and not the Flaccid flavour)

I hope this goes without saying?
Implementing Scrum to provide ultimate visibility

Get maximum quality out of the least money spent

How to get the most out of your limited QA budget

Driving your designs with tests, thus creating maintainable code, thus reducing technical debt.

Hold Retrospectives

Scrum is big on continual inspection and adaption, self-organisation and fostering innovation. The military have another term for inspection and adaption. It’s called the OODA Loop.
The Retrospective is just one of the Scrum Events that enable The Scrum Team to continually inspect the way they are doing things and improve the way they develop and deliver business value.

Invest a little into your servant leaders

Empowering the servant leaders.

Context Switching

Don’t do it. This is a real killer.
This is hard. What you need to do is be aware of how much productivity is killed with each switch. Then do everything in your power to make sure your Development Team is sheltered from as much as possible. There are many ways to do this. For starters, you’re going to need as much visibility as possible into how much this is currently happening. track add-hock requests and any other types of interruptions that steel the developers concentration. In the last Scrum Team that I was Scrum Master of, The Development Team decided to include another metric to the burn down chart that was on the middle of the wall, clearly visible to all. Every time one of the developers was interrupted during a Sprint, they would record this time, the reason and who interrupted them, on the burn down chart. The Scrum Team would then address this during the Retrospective and empirically address why this happened and work out how to stop it happening every Sprint. Jeff Atwood has an informative post on why and how context-switching/multitasking kills productivity. Be sure to check it out.

As always, if anything I’ve mentioned isn’t completely clear, or you have any questions, please leave a comment 🙂

Guidance on Running Retrospectives

July 28, 2012

Following is the five steps we use to run our Retrospectives.
I’ve purposely made these as terse as possible,
so it can be used as a check list as the retrospective progresses.
Below the five steps I’ve added some extra info and tips.

What’s a Retrospective?

  • A Retrospective is a planned event where a team leader
    (or in the world of Scrum, a Scrum Master)
    guides the team through a process of looking inward.
    In the world of Scrum, we hold a Retrospective at the end of every Sprint.
    What’s Scrum?
    I made a post a while back outlining why an organisation aiming to deliver products that had complex elements, would use Scrum.
    Check it out here.
  • Locating impediments and working out what to do in order to remove them.
  • Move the team along the path of…
    Forming -> Storming -> Norming -> Performing.
  • Make the team a more fun place to be for all members.
  • Implement Kaizen.
  • Increases operational efficiencies for the stake holders.
  • Another opportunity to inspect and adapt.

Structure

  1. Set the stage
  2. Gather data
  3. Generate insights
  4. Decide what to do
  5. Close the retrospective

1. Set the stage

Time expected (time box)
  • Ask everyone in room to speak a word or two about what’s going on / how they’re feeling.
    This encourages everyone to have a voice and speak early.
    If anyone chooses to remain silent, they must remain silent for duration of Retrospective.
  • Request for amendments to our working agreements?
    These belong to the team.
    They are the teams responsibility.
    Social contract (> 10 points is too many).
    Check whether the Definition of Done (DoD) needs any modifications.
  • Establish environment where people can bring up difficult topics and have challenging conversations.
    Confirm (and establish if not already) the goal of this Retrospective.
    Remind team that Social contract applies for retrospective as it does at any other time.
    Teams personal Social contract should not contain abstract statements,
    but working statements and agreements that help the team talk about emotional, tough issues.
  • If someone is doing to much talking, just say “Lets hear from someone else”.
    Some Product Owners can have this tendency.
  • Review Action Points taken from last Retrospective.

2. Gather data

Time expected (time box)
  • Hard
  • events
  • metrics
  • features or PBI’s completed
  • Soft
  • feelings
    Rather than asking directly about how people felt, you can get the same info in other ways.
    When were you excited to come to work?
    When was coming to work “just a job”?
    When did you dread coming to work?
    What were the high points?
    What were the low points?
    How was it to be in this iteration?
    When where you mad, sad, surprised?

3. Generate insights

Time expected (time box)
  • Question why, and encourage team to start thinking about what to do differently.
  • Lead team to examine the conditions, interactions, surprises and patterns that contributed to the Sprint outcome.
  • Record all insights on the white board or a wall.
    insights are potential experiments and improvements taken from the gathered data.

4. Decide what to do

Time expected (time box)
  • Team picks the top 2 – 3 insights.
    These become the action points.
    Make sure each action point is assigned to someone and dated.
    The best way to make sure these happen is to include them in the next Sprints Backlog as PBI’s.

5. Close the Retrospective

Time expected (time box)
  • Make mention of the Sprint report and that all should read through it at least once to keep the decisions made in their mind.
  • The learning’s belong to the team. Not the CEO and Not the SM.
  • Show appreciation for the hard work everyone did during the Sprint and the Retrospective.
  • Perform Retrospective on Retrospective (a few minutes).
    It pays to inspect and adapt Retrospectives too.
    Or as the military call it, OODA loop.
    Observe -> Orient -> Decide -> Act

That’s basically it.

Additional Retrospective info and tips

The Retrospective is generally the last event in a Scrum Sprint.
The official Scrum Guide has a terse section on the Retrospective.

Time boxing

Scrum values time box’s.
Generally time boxed to 1.5 hours for a 2 week Sprint.
Proportionally shorter / longer for shorter / longer Sprints.
A general guideline for the 5 steps are:

  1. Set the stage 5%
  2. Gather data 30-50%
  3. Generate insights 20-30%
  4. Decide what to do 15-20%
  5. Close the retrospective 10%

Activities

I’m finding it useful building up a collection of activities to use to drive the Retrospectives.
Have an activity pre-defined for each of the five steps, and potentially a fall back activity also.
It pays to spend some time up front before the event,
preparing what you want the stake holders and the Team to get out of it (a goal).
Good activities to use, should include at least the following traits:

  1. Encourage all team members to actively participate.
  2. Help team members to keep discussions focused on the goal.
  3. Assist in producing creative thinking, and looking at things from different angles.

Don’t use the same activities every Retrospective.
If you and / or the Team is getting bored with the current activity, it’ll become less effective.

Breaks

If your running a Retrospective longer than aprx 2 hours,
you should think about factoring in breaks.
Often 10 minutes is all the team will need.
You as the Retrospective leader / Scrum Master, will benefit from a short break.
Especially if your feeling stressed or under tension.
Shake the tension out of your limbs and get the blood moving to the brain again.
Take a few good breaths.

Closing

I’ve found the book “Agile Retrospectives” by Esther Derby very useful.
Check it out for lots of additional info and ideas.

I wanted to keep the five steps really terse (a check list).
This way you can take them into the Retrospective and glance at them while your leading the event to make sure you and the team are on track.

Comments very welcome.

Employing Scrum

August 29, 2011

In this post, it’s my intention to bring some clarity to the following question.

Why does a business decide to employ Scrum as the chosen framework that their development team/s use for managing the business’s projects / work items?

Philosophy

A team that sets out to run by the Scrum framework, should

  • Do so with the intention that Scrum is just a path way to building a more efficient team.
  • Expect that in a years time, the process’s they are using,
    should be different to those that they started using when they first started working with Scrum.

What I mean by this is, textbook Scrum is a great starting point,
but you shouldn’t expect to be doing things the same way in say, a years time.

Teams enter the scrum playing field with the Kaizen philosophy of aiming for continual improvement.
Not just in terms of product output, but also on a personal level.
Who wants to buy into a methodology that only provides benefit to the business they work for?

The team should

  • Learn it’s strengths and weaknesses.
  • Celebrate and acknowledge success.
  • Continually improve on areas that require improvement.

Scrum is designed to facilitate these principles.

Many of the Scrum procedures focus on the five foundational elements of Kaizen.

  1. Teamwork
  2. Personal discipline
  3. Improved morale
  4. Quality circles
  5. Suggestions for improvement

Out of the above elements
The following three key factors arise.

  1. Elimination of waste and inefficiency.
  2. The Kaizen five-S framework for good housekeeping.
    1. tidiness
    2. orderliness
    3. cleanliness
    4. standardized clean-up
    5. discipline
  3. Standardization.

Artefacts

User Story

An item of work to be completed in a Sprint.
Often a good idea to aim at creating User Stories that can be completed within a week by one or two members.
Some written by the team often with the help of Stakeholders, Product Owner.
Some written by a developer which formulates the User Story based on understanding of the Stakeholders requirements.
Written from the perspective of the end user,
or who will get the benefit of the completed work item.
The three components of the User Story are,
Actor, Action, Achievement, as in the following form.
As an <Actor> I want to <Action> so that <Achievement>

For example

As the User of the new system, I want to be able to submit a new support ticket,
so that I can record the clients concern in sufficient detail.

Task

Tasks are created in the Sprint Planning meeting,
once the User Stories have been pulled onto the Task Board.
Each User Story is broken down into tasks by the team, and then given a time estimate.
Each task shouldn’t take more than a day for one person, preferably no more than 5 hours.
Both functional and non-functional requirements should be considered.
A typical set of tasks may include the following

  • Test Conditions (or just a design session for the story)
  • Test Suite
  • Unit Tests
  • A set of development tasks
  • Acceptance Tests
  • Integration Tests
  • Code Review
  • Documentation (wiki, barely sufficient)
  • End user documentation

Release Burn down Chart

On large projects,
where most/all of the User Stories have been defined prior to start of Sprints,
a manager can also maintain a Release Burn down.
This shows the amount of work left before product release.
The Release Burn down usually covers multiple / many iterations (sprints).

Sprint Burn down Chart

Shows quantitatively, the remaining work left on the Sprint Backlog.
This is updated after each daily Standup.

Product Backlog

The collection of User Stories waiting to be pulled into a Sprint.
Created before Sprints start, and maintained while Sprints are running.
Each user story is given a Story Point value, based on gut feel of how much work is involved in the User Story.

Sprint Backlog

The User Stories that have been pulled onto the Task Board by the Scrum Master, at the Product Owners request, at Sprint Planning.
The Sprint Backlog is owned by the team.
Workers pull tasks from Todo column into In Progress through to Complete.
Each worker aiming to have as few tasks In Progress at any one time.

Definition of Done

This is a team statement that defines what it means for every User Story to be completed.
If a User Story is done,
it forms part of the Potentially Shippable product that each sprint must deliver.
A list of done criteria.
An example could be

  •         Code Complete
  •         Unit tests written and executed
  •         Integration tested
  •         Performance tested
  •         Documented (just enough)

Roles

Stakeholders

Those that have a direct interest in the project (customers, vendors)
Directly affected by the projects outcome.
Only directly involved in the process during the Sprint Review meetings

Product Owner

Represents the Stakeholders, and what they want.
Is accountable for ensuring that the team delivers value to the business.
Often a member of the development team,
but shouldn’t be combined with the role of Scrum Master.

Managers

Responsible for setting up the team,
scheduling and actioning Scrum Master concerns (team blockers).

Scrum Master

It’s the Scrum Masters responsibility to make sure the team delivers what it signed up to deliver.
Acts as a buffer between the rest of the team members and any distracting influences.
Remove impediments, and liaises with Manager.
Enforces rules,
and keeps team members working to Scrum guidelines
Keeps team focused on task board and what they have to deliver.
Facilitator, Servant Leader.

Team

The body of individuals that form a multi functional unit,
responsible for delivering the Potentially shippable body of work defined by the Sprint Backlog each Sprint.
Typically made up of 7 plus or minus 2 cross-functional workers.
Roles included: BA’s, Testers, Technical Writers, Engineers.
The Scrum Team in Scrum terminology are known as ‘Pigs’,
whilst everyone else are known as ‘Chickens‘.
See Pigs and Chickens for the story.

Meetings

Sprint Planning

First section

Product Owner and Team communicate and decide on which User Stories from the Product Backlog will be pulled into the Sprint Backlog.
Often Planning Poker is used to make sure the Team still agrees with the Story Point values attached to each User Story.

Second section

Attended by the Team, which defines the Tasks and attach time values to them.
Time values are then added up to create the total expected hours for the Sprint.
The Team,
then records all the hours available from all of the Team members minus contingency time.
If the total expected hours are greater than the available hours,
the Team lias and decide whether or not to pull a User Story from the Sprint Backlog back to the Product Backlog.
The Product Owner will then be consulted on which User Story to remove.

Standup

Usually time boxed to 15 minutes.
Performed every morning, same place, same time.
Everyone is welcome,
but only Team, Scrum Master and Product owner are usually allowed to speak.
Make sure the Task Board is updated prior to meeting commencing.
While talking to the Task Board, each Team member specifies the following

  • What they have done since last Standup
  • What they intend to do today
  • What they see as blockers, or hindering them in achieving goals

Scrum Master address’s any blockers and provides direction to alleviate.
Larger organisations have a Standup of Standups to discuss overlapping concerns.

Sprint Review

Held on the last day of the Sprint.
Review work that was completed and not completed.
Delegate completed sections of work to Team members to demo to Stakeholders.

Show And Tell

Each member demo’s the work they were assigned to demo to the Stakeholders.
This provides insight into how the team is progressing.
Assists with buy-in.
There should be no surprises here,
because the Stakeholders were included in creating User Stories,
and the Product Owner has worked closely with them.

Sprint Retrospective

Reflect on finished sprint.
What went well, what didn’t go so well.
How we can improve the process.
Produce action plans for points raised and assign to a Team member to facilitate for the next Sprint.
Between 30 to 60 minutes in duration.

Procedures

Planning Poker

Applies Story Points to the User Stories.
Each team member holds a card up with a number,
representing how much work they think is involved in completing the User Story.
The DoD must be defined,
and often the member knowing the most about the User Story will provide a brief detailed explanation of what they think is involved.
Often performed when initial Product Backlog is created, and also as part of the Sprint Planning meeting.
This aids the Product Owner in prioritisation and planning ahead.

Sprint

A set length period of time in a series,
in which a collection of User Stories,
that the team has committed themselves to completing are embarked upon.
This period of time usually ranges from one week to four weeks and is performed consecutively.
A successful Sprint is defined by having all of it’s User Stories complete according to the DoD.

Summary

Text book Scrum, has for many business’s, what often seem like wasteful procedures.
Often what you find, once you’ve started with Scrum,
is that quite a few of these procedures are in fact very helpful,
and provide real benefits to both business and all those involved in the framework.

Teams enter the Scrum playing field with the express intention of improvement.
We have the luxury of learning from other teams mistakes and improvements,
as Scrum is not a new idea.
As Agile methodologies are fairly well defined,
and offer considerable flexibility to allow and promote change,
in the environments they are employed in.